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SusanSusan Borthwick 

Claims Associate

Susan is responsible for the service and administration of the self-insured group benefit plans, our in-house Adminstrative Services Only (ASO) service component.  Her main tasks include processing the client health and dental claims, predeterinations, payments and invoicing to clients.  She assists pharmacies, dental offices and employees with submission of health and dental claims.  She works diligently to ensure all claims are processed within the specified turnaround time and that all inquiries are handled within a timely fashion.